How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. When you place an order, you will see the different shipping options. ePacket and our Standard Shipping Method is free.
How long does it take for my payment to be processed?
Most orders are subject to a 2 to5 processing time. That is the time that it takes for your funds to reach our account. Different payment options, banks and gateways have different times to process your payment. It is Ok to check with your payment gateway how long they take. There is never a delay from our side, we process shipment within the same day that we receive your payment into our account. Paypal is usually faster.
How long does it take for my product to reach me?
If your country allows ePacket, it will take take 12 to 25 days.
If your country does not allow ePacket, we will use our standard Free Shipping Method that takes 19 to 55 days. There are other faster shipping methods but they are too expensive and not recommended by this store.
Shipping time varies by location. These are our estimates:
|Location||Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Max delivery time – 45 business days.This doesn’t include our 2 to 5 days processing time.
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Do you offer Free Shipping?
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or Expedited Mail Service and in USA by USPS. Most of our items will be shipped using ePacket and this will always be free. If your country does not use ePacket, we will still ship to over 200 countries.
Do you deliver to my country?
We are proud to offer international shipping services to over 200 countries. However, there are some locations we are unable to ship to. Please check with your own countries laws
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Different countries have different customs rules and you need to check this with your own country.